Tag Archives: retail
Corporate conscience and responsibility
In our cynical world, it generally takes a lot to shock me. However I was reminded the other day how much some companies regrettably still operate in the ‘dark ages’. I was talking to someone who worked for a company … Continue reading
Filed under recruitment
The best retail experience
An article in this week’s edition of Marketing Week sparked my attention. Written by a great client of mine – Richard Ash of Green Room Retail – he talks about the positive effect of retail staff being great ambassadors for … Continue reading
Filed under customer service, design, retail
Apple
I spent an interesting morning yesterday at Bluewater waiting to buy the new iPhone 4 (which is superb!). The Apple experience as always was enjoyable and fun. Yes – the wait was longer than anticipated, but Apple managed the process … Continue reading
Filed under customer service, retail, technology
Customer Service
I recently sent out a newsletter about customer service – “Promises and Delivery”. I quoted some depressingly common examples of poor customer service, but also how one company (after a call from their Chairman) immediately put matters right. The newsletter … Continue reading
Filed under customer service, retail, social media
Self-scanning checkouts
I’ve been a big fan of B&Q for years. Don’t get me wrong – I’m not a DIY-er – in fact I loathe it. But going to B&Q somehow makes DIY more interesting. Their stores are always well-stocked, with great … Continue reading
Filed under customer service, retail
